Say Paws Bristol Pet Photography

FAQ’s

What happens at the photo shoot?

Each photo shoot begins with a ‘Meet & Greet’ time when we get to know your pet and you. Bit of “speed dating” with your pet, if you like. It is an essential time – animals love people and we need to get their trust and build a friendship with them in order for us to be able to work with your paws during the photo shoot. Don’t expect photos to be taken at this stage – it’s a play time!

When we feel your pet and we have bonded, we will start taking pictures. Worry not – the bonding time is never too long before we ask for the treats and the snapping begins! We will try a few different locations around your place, different poses, even different outfits if you have some around that you want captured.

Do you bring toys and outfits with you?

Pets love toys and some starts love showing off in outfits! We know how glamorous they can be, and we find beauty in every dog, cat, rat, parrot, sheep… out there. They are at their best when they are comfortable and surrounded by familiar people and objects, and we wouldn’t want to stress them out with new toys or costumes they may not like. That said, if you have a costume your beloved one loves to wear – lights on, camera is rolling!, but we won’t be bringing any unfamiliar objects with us apart from a camera.

How involved do I have to be?

We not just welcome, we encourage your input! We have the skills and experience to capture your pet at the best angle, but we don’t know how s/he likes to be handled, where her/his favourite places are, or what your house/location looks like. You being around not helps us answer these questions, it also helps keep your beloved calm and engaged. And absolutely: feel free to tell us if there’s a specific photo, outfit or pose you have in mind – we shall always do our best to deliver your dream picture!

If I want pictures taken in the garden as well as in my house, does that count as two locations?

Not with us! If we visit you to do a photo shoot, your home with all its rooms and grounds is one location. It’s your home and it doesn’t require us to travel off site. If you’d like a few pictures from your pet’s favourite park or by your neighbour’s fountain that looks cute, that’s not a problem at all, but because of the added time of relocating to that location we would charge you just a small fee of £20.

What do you mean by “Distance from BS1” on a product page and why are there different prices?

You’re at the booking stage – thank you for loving our pictures and wanting us over! As a business we are based in Bristol, so all our standard pricing includes the Bristol catchment area (0 – 35 miles). If you live further than this, we would love to come and visit you guys and spend some quality time with your pet, but getting to you would take some time and fuel, so we need to charge a little extra to be able to do so. We are transparent and upfront about this, and we will use Google Maps to determine the driving distance to your postcode, so you can check the distance yourself before booking. This way we can visit you even if you live in London! For bookings over 120 miles please email us on hello@saypaws.co.uk. Please note that bookings above 51 miles will have to be paid for online.

I love your pictures but can't choose a date that works for me. What can I do?

We’re releasing new photo shoot dates every week! Please check back or contact us to find one that works for you and we’ll do our best to make it work!

I want to book a session but 9:30am is too early - can I move it at all?

Times on the website are estimated – please get in touch to confirm a suitable AM or PM slot for you.

How do I use my gift voucher?

Using your gift voucher is easy – each one features a unique code valid only on the package type displayed (Silver, Digital or Gold). Please visit our packages page, add to basket and enter your voucher code at checkout.

How do I get my photos after the photo shoot?

Can’t wait for the end result? Great! After the photo shoot we will send you a link to an online gallery – here you will find a handful of photographs of your beloved pet from our session, carefully selected to only give you the best, and professionally edited. Have a browse, have a ponder, share them away with your friends! When you’re ready, let us know which ones you’d like printed and which ones delivered in digital high-quality format (depending on your package). We will send you your prints via post within 3-5 working days, and you can choose to have the digital images either posted to you on a memory stick (£5 extra), or we will send you a private link where you can download the high-quality image for you to use as you please! Well apart from commercial use that is.

How long will I have to wait for my pictures?

We will always deliver your online gallery within 7 days of the photo shoot, and your chosen digital photographs/prints within 3-5 working days of placing an order. 24hrs turn around on online gallery can be purchased for an extra £20, which also gives you next business day shipping on prints/memory sticks.

My friend has seen your pictures and want to join our session, can they?

Thank you for spreading the word – we are flattered! As much as we love the interest, we treat each animal as a separate client – they are stars, after all, and there should be no-one to steal their show! Hence we would encourage you to use your referral code to get your friend booked – guaranteed best result for everyone. If you have more than one pet at home yourself and the animals are basically siblings (don’t have to be related), then an extra animal charge of £20 would apply.

Loved your work and I think my friends would love it too - what’s in it for me to refer you?

So glad you were happy with the result! Each new customer will get a referral code that is unique to you – every time someone new makes a booking and uses your code, both you and them will receive a FREE 10×8 print. Just a small thank you for sharing the word.

What if I have to cancel last minute?

Life is unpredictable and we understand that. If you can’t make the arranged session and you need to cancel your booking, please reach out to hello@saypaws.co.uk as soon as possible and we will do our best to reschedule your session.

Would you like prints of other sizes? A photo shoot at five different locations in one day? Not sure about something or still have a question that’s unanswered?

Send us a message at hello@saypaws.co.uk and we will do our best to answer all your questions to make sure you have great photo session!